In this section we've answered some of our most commonly asked questions. If your query is not answered here, please don't hesitate to email us or call us on 07 378 5115 or 0204 092 28 760.

General

Check-in is after 2:00 p.m. and check-out is before 10:00 a.m.
Reception closes at 8pm, if you will be arriving after that please contact us to arrange a late check in.
If you're arriving earlier, we can hold your bags, or can possibly make your room available for an early check-in if pre-arranged (charges may apply).
Late checkout can be arranged, subject to availability (charges apply).
A cancellation fee equal to the total value of the accommodation will be charged for cancellations received within 48 hours of arrival. A no show fee equal to the total value of the accommodation will be charged for accommodation not taken up, and where no cancellation is received within 48 hours of arrival. Any cancellations whilst in house will not be refunded.
In the event of non-payment, The Reef Resort reserves the right to charge the guarantors credit card (supplied at the time of booking).
Unfortunately, our property is unable to host pets. Please contact us regarding working support dogs.
In accordance with New Zealand smoking legislation, our property is smoke free. There is no smoking or vaping allowed in rooms, outdoor or public areas. Cleaning charges will apply if a guest is found to have smoked inside the building.
Yes, our property does offer accessible rooms for guests, please contact us for details.
Yes, we're pleased to provide guests with complimentary WiFi and printing support. We also offer breakfast, which needs to be ordered the night before and is delivered to your room at a time of your choice
Yes, we are child-friendly. Our reception team are able to provide you with options for local kid-friendly activities.

Facilities and Services

Yes, we offer complimentary unlimited Wi-Fi. A fair usage policy applies and charges may apply if excessive usage is detected.
No, we currently do not offer room service. We do offer breakfast, this must be ordered the day before will be delivered to your room at a time of your choice.
No, we do not offer turndown services.
Yes, we have a outdoor pool area with heated swimming pool and naturally heated thermal water hot tub
Yes, we have free off street parking available (one carpark per room).
Yes, we offer self-service laundry facilities for guest convenience.
Unfortunately, we do not offer event or meeting space.

Dining

No, there is no on-site restaurant. We do offer continental and cooked breakfast - ordered the day before and delivered to your room at a time of your choice.
No, we do not have a bar on-site.

Transportation

Yes, we offer a free airport shuttle service from Taupo Airport, you must book this in advance. Please contact us to book.
No, unfortunately, we do not have a car service available.